In our latest ‘Difficult. Done Well’ case study, we take a look at how Jason Cohen, Executive Director at Hamilton Leigh, helped the CEO of a big technology business carry out a full insurance health check of their business, which led to them enhancing cover without any additional cost to the client.

Background & challenge

Jason was introduced to the CEO of the large technology consultancy business by Matt Grimsdale, who was their consulting CFO. Matt explained that the client was keen to have an insurance review due to the lack of interaction they had from their incumbent insurance broker.

In order to carry out a comprehensive review of the client’s current insurance programme, Matt provided Jason and his team an insight into the background of the company, their operations and the types of clients they work with. Matt also provided Jason with all of the client’s current insurance documentation so that he and his team could review. After carrying out a thorough review, Hamilton Leigh arranged a meeting in London with the client to go through their findings.

Solution

With the client being a tech focussed business, two core fundamental covers they had were Cyber insurance and Professional Indemnity.

When carrying out their review, Jason and his team were able to ascertain that the Cyber insurance limit was unusually low, considering they are an organisation that would rely heavily on their network infrastructure to trade efficiently. Further to this, their Professional Indemnity, whilst in place, had a gap in coverage, specifically in relation to ‘Breach of Contract’ cover, which is a vital aspect of insurance for technology businesses.

During their meeting in London, Jason asked the CEO:

• What did their current relationship with their existing insurance broker look like?
• How did their current renewal process work?
• What was their understanding of the insurance marketplace for their risks?
• How often did their incumbent broker catch up with them on a regular basis to understand what was going on in the business and if their insurance provision needed to be adapted?

The CEO told Jason that they had never met their broker.

Outcome

Following their discussion around the client’s coverage and the service proposition that Hamilton Leigh provides, the client concluded that he would like to work with Hamilton Leigh.

Upon appointment, Jason and his team were able to include and enhance cover without affecting the cost to the client. Subsequently, this business went on to sell and cited that having the correct insurances in place, alongside a responsive insurance partner like Hamilton Leigh, supported their due diligence process with the acquirer enormously.

“From the outset, Jason and the Hamilton Leigh team demonstrated a deep understanding of the various insurance products available and took the time to explain the nuances of each option. Their professionalism and attention to detail made the complex process of selecting the right coverage straightforward and stress-free, especially at a time where the business was experiencing significant change.

What truly sets Jason and Hamilton Leigh apart is their dedication to client engagement and empathy. They are always responsive and willing to go the extra mile to ensure that we have the best possible coverage at the most competitive rates.

Thanks to Jason’s guidance, we feel confident and secure in our insurance choices. His expertise has not only helped us protect our assets but also provided us with peace of mind, knowing we are well-covered.

I would highly recommend Jason and Hamilton Leigh to anyone seeking knowledgeable, reliable, and trustworthy insurance brokerage services. Their commitment to excellence and client-centric approach makes them a standout professional in their field.”

CEO of Tech Consultancy Client

Here to help

To find out more about how we could help support the insurance needs of your technology business, take a look at our dedicated page here and contact us on 0208 236 5350 or email JasonCohen@hamiltonleigh.com